Weblog Entry - 07/15/2003: "I [heart] Dell."

07/15/2003 Entry: I [heart] Dell.

So, for the second time in five or so years I've destroyed a keyboard by spilling coffee on it. This is, of course, not an uncommon mini-disaster, for me or anybody else. I would go as far as to suggest that inadvertant exposure to food and beverage is probably the main reason for keyboard replacement in the industry.

However, this keyboard is different, as its the keyboard for my laptop. I don't get to easily throw away the broken one and plug in one of the many spare keyboards floating around my house; to get this laptop back to optimal configuration (as opposed to plugging in a desktop-sized keyboard and making do with that suboptimal configuration), an $80 part must be procured and much time spent unassembling and reassembling.

The local laptop repair shop can't guarantee rapid turnaround as they need to take apart the laptop to find out which of several laptop keyboards it might be before they know whether or not they've got the replacement part in-stock. So I called Dell, to see if they could tell me exactly which keyboard my particular laptop required.

Instead, I discovered that my partner, who gifted me with this laptop, paid for the extended service warranty. That means that even though this machine is nearly two years old, it's still covered with next-day on-site service, so they're sending a technician with replacement parts *to my house* *tomorrow*. And the person who answered their tech support line arranged this so fast it made my head spin and then apologised for taking so long.

Wow. I'm impressed. I hope I'm still impressed (and owner of a functional laptop) by end of day tomorrow. This already seems too good to be true!

Posted by sev @ 10:53 AM PST |

insert witty comment here